How we automated training for the Morozhiki network and reduced employee training costs
Goal
Simplify and improve the quality of training of new staff, reduce the time for training employees
Objectives
Create a centralized knowledge base to train employees and franchisees using data from work chats
Implementation
Federal soft ice cream chain "Morozhiki" is more than 50 outlets in Penza and Saransk and 15 franchise regions. This is a seasonal business, with each summer season the company faces the recruitment of more than 100 new employees, the need to quickly introduce them to the position and training. Owners and administrators spend a huge amount of time on this throughout the season, endlessly answering technical questions from sellers, warehouse workers and other employees. In addition, when selling a franchise, it is necessary to provide franchisees with a complete database to effectively run their business.
To solve this problem, we proposed a solution: analyze and structure data from all work chats over several years using ChatGPT. It is important to note that uploadable chats should be prepared and formatted so that no detail is missed. When uploading 10 years of information, ChatGPT may not partially process data if it is presented unstructured. We have prepared correspondence files in a linear structure to ensure that information is easily perceived for ChatGPT.
After careful data preparation, we created a knowledge base that was uploaded to a closed Telegram channel. All new employees are added to this channel, which allows them to quickly access the necessary information, without the ability to forward data to competitors.
Complexities and solutions
One of the main difficulties was the need to prepare and format data for subsequent processing. This stage proved critical, as poor training could lead to loss of information. We solved this problem by taking the time to carefully filter and select the most important materials.
In addition, an important aspect was to create a secure channel so that the information could not be used by competitors. We solved this problem using the closed format of the Telegram channel, which guaranteed the protection of information.
Result
The implementation of this project significantly accelerated the learning process. Now it is enough for new employees to consult the database to get answers to basic questions. As a result, owners were able to reduce training time, and franchisees received an effective tool for rapid training of their employees. We are confident that our project has become a significant contribution to the development of the Morozhiki network, helping it to remain competitive in the market.
